Do I have to create an account?
No. On the first screen, tap Later — this device is registered and your data is saved in the cloud under this device (the direct account of this one device). A cloud account — a username, an email and a password — links your devices, so you can use the same data on more than one device and keep access to it if a device is lost or replaced.
How do I use Nijio on a second phone or tablet?
Create a cloud account, or sign in to your existing one, on each device (Settings → Account → Sign in, or Create account). Signing in links those devices into one account, so your data from all of them is available together on every device you sign in on.
I didn't get my code / I forgot my password.
In the sign-in dialog tap Forgot password?, enter your email, and tap Send code — we send an 8-character code. It can land in the spam folder. The code is at the start of the email subject; always use the code from the newest email, then set a new password.
Where do I find my Device ID?
Open Settings → Account. Under Direct account you'll find Device ID: — tap the copy button next to it. Support may ask for it to find your data.
How do I build my family tree?
A family tree in Nijio is a collection of persons and the relationships between them. Your first family tree is created with a placeholder starting person — open it, tap that person, and enter your real details. To grow it, use Add Person to add persons, then open a person's Relations to define how they are connected: assign parents by choosing an existing couple (Parent Relationship), or add a relationship with a partner — marriage, partnership or engagement — under Own Relationships. Parents and children are linked through these relationships, not added directly.
Can I import or export my data?
Yes. Export Data is in the + menu while a family tree is open; Import is in the + menu on the family tree overview. Use GEDCOM to exchange with other genealogy programs, or JSON, Nijio's own lossless format, to save a file copy of a family tree. Import always creates a new family tree. To use your own data on several devices, use a cloud account; to give a family tree to someone else, use Share (read-only) or Transfer (hand over authorship).
What is the difference between Nijio Free and Premium?
Nijio Free and Premium share the same core features (e.g. building your family tree, cloud sync, import/export, sharing, printing). Premium adds personalisation — your own app name, app icon, start image and welcome message. A Premium app can be ordered at any time. Separately, and on Free too, you can buy higher limits (capacity) and support (email/phone). Your current limits are under Settings → Account → Limits. For what's included and prices, see the price list.
How do I report a problem or contact support?
In the app: Settings → Info & Support → Support, then Report Problem or Contact. Both open this support form and create a real ticket, and we reply to your email.